Terms & Conditions

Access:

Welcome to Mother Nature Health & Herbal Ltd. By accessing, browsing or shopping on this website, you agree to adhere to all the terms and conditions in this agreement.  The products advertised in this web site are strictly for your personal use and not for resale.

Amendments:

We reserve the right to amend these terms and conditions at any time without prior notice. Any amendments will take immediate effect and apply to use of this website. You agree to check these terms and conditions periodically to be aware of any changes. Your continued use of this website shall be considered your agreement to any amended conditions.

Copyright:

The contents of the Mother Nature website are protected by copyright laws, trademarks, database and any other intellectual rights.  You may retrieve and display the contents of the site on a computer screen however, you are not permitted to store the content or information on a network connected storage device or server.  You may print or save a copy of the content for your personal or non-commercial use however, you may not print, save, reproduce, modify, copy or use the information or content for commercial purposes without the express permission of Mother Nature Health & Herbal Ltd.

Orders:

Orders can be made through the website by selecting your product and proceeding through the checkout process. Acceptance and completion of the order will take place on despatch of your items.

Orders can be taken by phoning 01529 303875. Customer details and payment will be taken at the time of ordering (we do not store customer card details) Delivery lead time will be 3-5 working days.

Orders can be taken by e mailing health@mothernaturesleaford.co.uk. We will contact you for payment before the order can be processed and delivery lead time will be 3-5 days.

Payment:

The price of the products will be the price quoted on the website at the time we accept your order. The price will include Value Added Tax (VAT) but does not include the cost of delivery (where applicable). The price of the delivery charge may vary depending on the cost, size and weight of your order and if delivery is to a UK or non-UK address. Payment on this website can be made by credit or debit card. Our payment facilities are provided by Stripe, Global Payments and PayPal and operate on a secure network.

Credit Card and Debit Card Payments will be charged and debited at the time of placing the order. If any items are unavailable and we are unable to supply, we will refund these items within 7 days of taking the payment.

Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

Promotional offers:

Promotional offers will be available for a limited period or while stocks last. Reductions are based on Recommended Retail Price (RRP) at the time of purchase. Refunds for good purchased at the promotional price, will be based on that promotional price. Your statutory rights are not affected.

We reserve the right to remove or amend promotional offers without prior notice and without incurring liability.

Delivery:

We will arrange for delivery of the products you order to the address which you specify in the check our procedure. The method used to deliver you order will vary depending on the delivery address (UK local or country wide or International) and the size/weight of your order.  Delivery will be carried out either by Mother Nature agents or Royal Mail. Full details can be found in our delivery Terms and Conditions including delivery charges.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

You have legal rights to a refund if the product you purchased is:

  • broken or damaged (‘not of satisfactory quality’)
  • unusable (‘not fit for purpose’)
  • not what was advertised or doesn’t match the seller’s description

You won’t have any legal rights if:

  • the product was damaged by wear and tear, an accident or misuse
  • you knew about the fault before you bought the item
  • you’ve just changed your mind and/or the product has been opened.

Click and Collect:

Please select the store collect option at checkout. Products will be ready for collection within 1-5 working days and we can text message/phone you when they are ready for collection. In certain circumstances collection may be quicker (depending on product availability) therefore, please contact us on 01529 303975 if you require your items sooner.

Store Collect orders will be held for 14 days, after which the items will be put back on sale or destroyed. The items will be non-refundable. Variances (for example self-isolation due to Covid) preventing collection, are at the discretion of the Management. Please call 01529 303875 for further details if you are having difficulty with collection as we may be able to offer a delivery service.

Delivery charges:

Delivery Option

Price

Delivery time

Standard delivery under £50 (UK)

£3.99

3-5 working days

Standard delivery orders over £50 (UK)

Free

3-5 working days

Click and Collect

Free

1-5 working days

Please note, the delivery charges above and shown at checkout are for a standard weight/size and may be subject to a weight and/or size limit if orders are very large or heavy.  We reserve the right to apply a size or weight surcharge with prices in line with Royal Mail charges. Please contact us for further information.

Orders received after 13.00 will be processed the next working day. For international shipping please contact us 01529 303875

Description of products:

The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific brands/products. We may correct any error occurring on the website and reserve the right to withdraw any product from sale without incurring any liability. Product images displayed are for demonstration purposes only, please check that you are ordering the correct product including size, strength and ingredients before completing your order. Price and availability are subject to change without notice.

Disclaimer:

The information provided on this website is not intended to diagnose, treat, or replace medical or specialist advice. If you are currently taking prescription medicine or undergoing medical treatment, we advise you speak to your health practitioner, GP or medical specialist before taking vitamins, minerals or herbal supplements and to prevent potential interactions with your medication or treatment. Mother Nature Health & Herbal Ltd can offer you further information and advice regarding our products if you wise to discuss supplementation with your health practitioner or specialist,

The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. Any contract between us shall incorporate these terms and conditions and be under British Law. If there is any dispute the British Courts will have jurisdiction. We have tried to ensure that the information provided on this website is accurate and in accordance with British Law. However, we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.

Security & Privacy

We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are deleted and securely disposed of after debiting your payment. We use approved card acquirers (Global Payment, Stripe and PayPal. We do not retain customer card details. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party. By placing an order, you give consent for the processing of your personal data to fulfil your order.

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.

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